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供应商 SLA 模板
英文餐饮供应协议 Word + PDF 下载 · 点击下载。
使用须知
仅作起草起点 — 签署前建议委托 Malaysian Bar Council 注册律师审阅。法规基准与不涵盖场景详见页底说明。
SLA 模板 [这里有误？]
通用单一供应协议（适用鲜活食材 / 干货 / 饮料 / 包装 / 化学品等单类供应），含 SST（销售服务税）定价条款。下载 Word 填空 → PDF 打印 → 双方签字 + 2 位见证人 + 30 天内 LHDN 贴印花。
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Template for reference only. Legal advice is recommended before signing.
SUPPLIER SERVICE LEVEL AGREEMENT
This Supplier Service Level Agreement ("this Agreement") is made on the ______ day of ________________ 20______
BETWEEN
______________________________________________________________ (SSM Registration No. ____________________) of ______________________________________________________________ (hereinafter referred to as "the Buyer") of the one part;
AND
______________________________________________________________ (SSM Registration No. ____________________) of ______________________________________________________________ (hereinafter referred to as "the Supplier") of the other part.
WHEREAS the Buyer wishes to purchase, and the Supplier wishes to supply, the goods described in Clause 3 below, on the terms and conditions set out in this Agreement, subject to the Contracts Act 1950 (Act 136), the Sale of Goods Act 1957 (Act 382), the Consumer Protection Act 1999 (Act 599) and all applicable laws of Malaysia.
IT IS HEREBY AGREED as follows:
1. Definitions
In this Agreement, unless the context otherwise requires:
(a) "Goods" means the products described in Clause 3 and any specifications attached;
(b) "Delivery Location" means ____________________ or such other location as the Buyer may notify in writing;
(c) "Order" means a written purchase order issued by the Buyer in accordance with Clause 5;
(d) "Specifications" means the product specifications, grade, packaging, unit of measure and any quality standards agreed between the parties;
(e) "Term" means the period set out in Clause 2.
2. Term and Renewal
(a) This Agreement shall commence on ____________________ ("Effective Date") and shall continue for an initial term of ______ months ("Initial Term").
(b) Upon expiry of the Initial Term, this Agreement shall automatically renew for successive periods of ______ months ("Renewal Term"), unless either party gives written notice of non-renewal not less than ______ days before expiry.
3. Scope of Supply
(a) The Supplier shall supply the Buyer with the following goods:
Category: ____________________ (e.g. fresh produce / dry goods / beverages / packaging / cleaning chemicals)
Detailed list: as per Schedule attached or as agreed in writing from time to time.
(b) Minimum Order Quantity (MOQ): ____________________ per delivery.
(c) Exclusivity: [ ] The Supplier shall be the exclusive supplier of the above category to the Buyer / [ ] Non-exclusive (delete as appropriate).
4. Forecasts
The Buyer shall provide the Supplier with a non-binding rolling ______-week demand forecast by every ____________________ (day of week), to assist the Supplier's planning. Such forecast shall not constitute a binding order.
5. Orders and Lead Time
(a) The Buyer shall issue Orders by ____________________ (cut-off day and time).
(b) The Supplier shall deliver Orders within ______ hours / days of receipt.
(c) Each Order shall constitute a binding contract on the terms of this Agreement upon written acknowledgement by the Supplier.
6. Delivery and Risk
(a) The Supplier shall deliver the Goods to the Delivery Location during the agreed delivery window: ____________________.
(b) Partial delivery: [ ] permitted with tolerance ±______% of order quantity / [ ] not permitted.
(c) Risk of loss in the Goods shall pass to the Buyer upon physical delivery to the Delivery Location and signed acknowledgement by the Buyer's authorised representative, in accordance with the Sale of Goods Act 1957.
(d) Each delivery shall be accompanied by a Delivery Order (DO) and tax invoice.
7. Acceptance, Quality and Warranty
(a) Inspection. The Buyer shall inspect the Goods within ______ hours of delivery and notify the Supplier in writing of any non-conformity.
(b) Quality standards. The Goods shall conform to:
(i) the Specifications agreed in writing;
(ii) all implied conditions and warranties under the Sale of Goods Act 1957, including merchantable quality and fitness for purpose;
(iii) the Food Act 1983 and Food Regulations 1985;
(iv) where applicable, JAKIM Halal certification, MeSTI / HACCP / GMP certification — the Supplier shall maintain such certification throughout the Term and shall notify the Buyer in writing within seven (7) days of any change in certification status.
(c) Shelf life requirement: remaining shelf life at delivery shall not be less than ______% of total shelf life.
(d) Rejection of non-conforming goods. The Buyer may reject Goods that fail to conform. The Supplier shall, at the Supplier's cost, collect rejected Goods within ______ hours and either replace them within ______ hours or issue a credit note for the rejected value.
8. Pricing
(a) Prices are as set out in the Supplier's price list dated ____________________, attached as a schedule to this Agreement, in Ringgit Malaysia, [ ] inclusive / [ ] exclusive of Sales and Service Tax (SST).
(b) Price validity: prices shall be fixed for ______ months from the Effective Date.
(c) Price adjustment. The Supplier may request a price adjustment by giving the Buyer not less than ______ days' written notice with documented justification (e.g. raw material index, foreign exchange rate, statutory cost increase). The Buyer may, in its sole discretion, accept the adjustment or terminate this Agreement under Clause 14 if the adjustment exceeds ______% of the prevailing price.
9. Payment
(a) Payment terms: ______ days from the date of valid tax invoice (e.g. Net 30 / Net 60).
(b) Payment method: bank transfer to the Supplier's designated account.
(c) Early payment discount: ______% if paid within ______ days (optional).
(d) Late payment: interest at ______% per annum on overdue amounts, capped at the statutory rate.
(e) SST and e-Invoice compliance. The Supplier shall issue valid SST tax invoices in accordance with the Sales Tax Act 2018 / Service Tax Act 2018, and shall comply with the LHDN e-Invoice mandate as applicable to the Supplier's annual revenue tier.
10. Service Level Metrics (KPIs)
The Supplier shall meet the following service levels measured monthly:
| Metric | Target |
|---|---|
| On-time delivery rate | ≥ ______% |
| Order fill rate (complete order) | ≥ ______% |
| Quality reject rate | ≤ ______% |
| Response time to written complaints | within ______ hours |
| Credit note turnaround | within ______ days |
11. Liquidated Ascertained Damages (LAD)
(a) Where the Supplier fails to meet the service levels in Clause 10 for two (2) consecutive measurement periods, or otherwise breaches a material term of this Agreement, the Buyer shall be entitled to claim Liquidated Ascertained Damages, which the parties agree are a genuine pre-estimate of loss and not a penalty.
(b) Service credit schedule:
(i) On-time delivery below target: ______% credit on the following month's invoices;
(ii) Quality rejection exceeding threshold: ______% credit plus replacement at the Supplier's cost;
(iii) Missed delivery without prior written notice: the Buyer may procure substitute goods from any alternative source, and the excess cost above the agreed price shall be borne by the Supplier, capped at ______% of the monthly invoiced value.
(c) LAD cap: the Supplier's total liability under this Clause 11 shall not exceed ______ months' value of the Goods supplied. This cap is intended to satisfy the reasonableness requirement under Section 75 of the Contracts Act 1950 (as interpreted in Cubic Electronics Sdn Bhd v Mars Telecommunications Sdn Bhd [2019] 6 MLJ 15).
12. Force Majeure
Neither party shall be liable for any failure to perform its obligations under this Agreement to the extent caused by circumstances beyond its reasonable control, including natural disasters, government action, epidemics, pandemics, war, civil unrest, or supply chain disruptions affecting the relevant industry generally. The affected party shall notify the other party in writing within ______ days, with supporting documentation. If the Force Majeure event continues for more than ______ days, either party may terminate this Agreement without further liability.
13. Confidentiality and Data Protection
(a) Each party shall treat as confidential all recipes, pricing, forecasts, customer data and trade secrets disclosed under this Agreement, both during the Term and for ______ years after termination.
(b) Both parties shall comply with the Personal Data Protection Act 2010 (Act 709) in respect of any personal data processed under this Agreement.
14. Termination
(a) For convenience. Either party may terminate this Agreement by giving the other party not less than ______ days' written notice.
(b) For breach. The non-defaulting party may terminate by giving ______ days' written notice to the defaulting party to cure the breach. If the breach is not cured within the notice period, this Agreement shall terminate immediately upon expiry of the notice period.
(c) For insolvency. This Agreement shall terminate automatically if either party becomes insolvent, enters into liquidation (other than for the purposes of solvent reorganisation), or has a receiver, administrator or judicial manager appointed.
(d) Effect of termination. Upon termination:
(i) outstanding undisputed invoices for Goods already delivered shall be paid in accordance with Clause 9;
(ii) pending Orders not yet shipped may be cancelled by either party without further liability;
(iii) Clauses 13 (Confidentiality), 11 (LAD), 17 (Governing Law) and 19 (Boilerplate) shall survive termination.
15. Insurance and Product Liability
(a) The Supplier shall maintain product liability insurance of not less than RM ______________________ throughout the Term and shall provide a copy of the policy upon the Buyer's written request.
(b) The Supplier acknowledges its obligations under Part X of the Consumer Protection Act 1999 (Product Liability).
16. Intellectual Property
(a) Each party retains ownership of its pre-existing intellectual property.
(b) Where the Buyer provides specifications, recipes, branding or packaging artwork to the Supplier, all intellectual property in such materials shall remain the sole property of the Buyer. The Supplier shall not use such materials except for the purpose of fulfilling Orders under this Agreement.
17. Governing Law and Dispute Resolution
(a) This Agreement shall be governed by and construed in accordance with the laws of Malaysia.
(b) Any dispute, controversy or claim arising out of or in connection with this Agreement shall first be referred to senior representatives of each party for amicable negotiation for a period of not less than ______ days.
(c) Failing settlement, the dispute shall be referred to mediation administered by the Asian International Arbitration Centre (AIAC) under its Mediation Rules.
(d) Failing mediation, the dispute shall be finally resolved by arbitration administered by the AIAC in accordance with its Arbitration Rules. The seat of arbitration shall be Kuala Lumpur. The language of arbitration shall be English. The number of arbitrators shall be one (1).
18. Stamp Duty (Effective 2026)
This Agreement shall be stamped at the Lembaga Hasil Dalam Negeri (LHDN) within thirty (30) days of execution. Stamp duty: RM10.00 for the original and RM10.00 for each duplicate. Stamp duty shall be borne by the Buyer.
19. Boilerplate
(a) Entire Agreement. This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, representations and agreements.
(b) Amendment. Any amendment shall be in writing and signed by both parties.
(c) Notices. All notices shall be in writing and delivered by hand, registered post or email to the addresses set out above.
(d) Severability. If any provision is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
(e) Assignment. Neither party may assign or transfer its rights or obligations under this Agreement without the prior written consent of the other party.
(f) Language. This Agreement is executed in English. In the event of any conflict between the English text and any translation, the English text shall prevail.
(g) Time. Time shall be of the essence of this Agreement.
IN WITNESS WHEREOF the parties have signed this Agreement on the day and year first written above.
| SIGNED for and on behalf of the Buyer | SIGNED for and on behalf of the Supplier |
|---|---|
| ____________________________ | ____________________________ |
| Name: ____________________ | Name: ____________________ |
| Designation: ______________ | Designation: ______________ |
| Company stamp: ___________ | Company stamp: ___________ |
| Date: ____________________ | Date: ____________________ |
| WITNESS (for Buyer) | WITNESS (for Supplier) |
| ____________________________ | ____________________________ |
| Name: ____________________ | Name: ____________________ |
| NRIC: ____________________ | NRIC: ____________________ |
| Date: ____________________ | Date: ____________________ |
详细说明
适用场景 [这里有误？]
本节列本供应商 SLA 模板的 3 类典型适用场景 · 含与食材 / 饮料 / 包装 / 设备 / 清洁化学品供应商签 ≥ 6 个月持续供应协议、需明确交期与违约金机制的核心使用情境。
- 与食材 / 饮料 / 包装 / 设备 / 清洁化学品等供应商签订中长期供应协议（≥ 6 个月）
- 供应商提供持续供应（非一次性采购）
- 需要明确交期 / 品质 / 价格调整 / 违约金机制时
不适用场景 [这里有误？]
本节列本供应商 SLA 模板的 2 类不适用场景 · 一次性小额采购走 Purchase Order（PO）即可、自有种植 / 养殖内部供应走 Intercompany Transfer Pricing Agreement。
- 一次性小额采购 → 用 Purchase Order（PO）即可
- 自有种植 / 养殖的内部供应 → 用 Intercompany Transfer Pricing Agreement
- 跨境进口涉及报关 → 需 Incoterms 2020 条款，本模板不涵盖
- OEM / White-label 代工 → 需另起 Manufacturing Agreement
数据基准（2026-04）
- Contracts Act 1950 (Act 136)
- Sale of Goods Act 1957 (Act 382)
- Consumer Protection Act 1999 (Act 599) — Product Liability Part X
- Personal Data Protection Act 2010 (Act 709)
- LAD reasonableness 标准：Cubic Electronics Sdn Bhd v Mars Telecommunications Sdn Bhd [2019] 6 MLJ 15（联邦法院判例）
- AIAC Arbitration Rules 2023
- LHDN 印花新规：2026-01 起所有合同 30 天内贴印花 RM10×2，雇主/买方承担
2026 印花税新规 [这里有误？]
自 2026 年起，所有商业合同必须在 LHDN STAMPS 平台贴印花：原件 RM10 + 副本 RM10，签约后 30 天内完成。未贴印花的合同不能作为法庭证据，纠纷时举证困难。流程：LHDN STAMPS 网上登记 → 上传合同 → FPX 付款 → 下载电子印花附件。
填写指引（中文） [这里有误？]
- SSM 编号：买卖双方都必须提供 SSM 注册号（Form 9 / Form 13 / Certificate of Incorporation 或 Sole Proprietor Cert），否则合同主体不清。
- MOQ 与 Lead Time：餐饮供应链常见 MOQ 为货值 RM500-1,000；鲜活食材 Lead Time 多为次日（D+1），干货 2-3 天。
- Partial Delivery tolerance：鲜活食材建议 ±5%，干货建议 ±2%。超出则判定为未按量交付。
- Shelf life %：鲜肉类建议 ≥70%，干货 ≥80%，饮料 ≥85%。
- Halal / HACCP 条款：若你的餐厅有 Halal 认证，供应商的 Halal 状态变动必须 7 天内通知（JAKIM 要求 Halal 认证有完整可追溯供应链）。
- 价格调整：设上限（如年调整不超过 10%），超过则有权终止——防止供应商单方面大幅涨价。
- 付款条件：Net 30 是行业标准，Net 60 适合有议价权的大型连锁。
- LAD 上限：一般设为"月供货额"或"年供货额的 20%"，避免无限责任。Cubic Electronics 案后法院倾向支持合理的 LAD 条款。
- AIAC 仲裁：Asian International Arbitration Centre 是马来西亚官方商事仲裁机构，比直接起诉法院快（Fast Track 流程 RM100 万以下争议 3-6 个月可结案）。
常见误区 [这里有误？]
| 误区 | 正确做法 |
|---|---|
| "口头承诺交期就行" | 必须书面写入 SLA，否则争议时无法举证 |
| "价格永久不变" | 设价格调整机制 + 上限，而非"Fixed forever"（通胀 / 汇率 / 原料价格都在变） |
| "违约金越高越好" | s.75 Contracts Act 要求合理 pre-estimate，不是惩罚——过高法院可能减额（Cubic Electronics 案后） |
| "SST 含在报价里就不用开税票" | 买方抵扣进项需要供应商的 SST invoice，没有就是漏税风险 |
| "Halal 不相关就不写" | 即使你不做 Halal，供应商状态变动仍影响你的菜单调整 |
| "AIAC 仲裁太贵用不起" | AIAC 有 Fast Track，RM100 万以下争议 3-6 个月可结案，比法院诉讼便宜 |
| "Force Majeure 是套话" | 后疫情时代必须有，且要明确期限（30/60/90 天）后双方可终止 |
相关章节 [这里有误？]
- 厨房与供应链 — 供应商管理与食材成本控制
- 法律法规 — Contracts Act 与 Sale of Goods Act 基础
- 食材成本率计算器 — 计算食材成本率（COGS）与毛利
- 菜单定价计算器 — 基于 COGS 定价
官方来源 [这里有误？]
- Contracts Act 1950 (Act 136) — Commonlii
- Sale of Goods Act 1957 (Act 382) — Commonlii
- Consumer Protection Act 1999 (Act 599) — KPDN
- Personal Data Protection Act 2010 (Act 709) — PDPC
- Asian International Arbitration Centre (AIAC)
- LHDN STAMPS — stamp duty portal
- Royal Malaysian Customs SST F&B Guide
[算错了？告诉我们]
免责声明： 本模板仅供参考，不构成法律建议。商业合同涉及双方权利义务，签约前建议咨询 Malaysian Bar Council 注册律师。法规可能更新，请以政府官方发布为准。英文模板基于 2026-04 现行法规撰写。详见完整免责声明。
最后审阅：2026-04。法规与市场数据可能随时更新，以官方公告为准。